How Presolv360 is simplifying dispute resolution
How Presolv360 is simplifying dispute resolution

If you had a legal dispute that needed resolution, so far there’s largely been one conventional solution: go to a court of law, file your case, plead your arguments, and get handed down a judgment based on a reasoned analysis of the facts of our case and the law applicable to those facts.

In principle, the process should be as easy as this. But in practice, this ends up being one of the most excruciating and frustrating experiences people undergo in their entire lifetime. Even the pettiest of legal disputes get drawn-out for years, if not decades, due to the overburdened legal system in India. This either compels people to avoid knocking the doors of a court altogether or informally ‘settle out-of-court’ without a proper remedy.

Because of this reason, the conventional solution of going to courts to resolve disputes ends up being a non-solution. Worse, it multiplies the underlying problems and makes the process a far worse outcome than not attempting to resolve it at all.

Because of this reason, the conventional solution of going to courts to resolve disputes ends up being a non-solution. Worse, it multiplies the underlying problems and makes the process a far worse outcome than not attempting to resolve it at all. 

The need for a makeover 

With coronavirus also affecting the way people, businesses, and even courts function, the ancient ways of dispute resolution in India are in a desperate need for a makeover!

While people have accepted the way court cases move and have settled for the limbo that the Indian legal system finds itself in, an innovative home-grown legal tech startup Presolv360 chose to take matters in their own hands and harnessed technology to find an antidote to the problem.

About Presolv360

Presolv360 is a Mumbai-based legal tech startup founded by Bhaven Shah, Namita Shah, and Aman Sanghavi in June 2017. Presolv360 was launched with the idea of dealing with shortcomings of the legal grievance settlement system in India by creating a prompt, technology-backed mechanism that allows people to effectively manage and resolve their disputes online in a viable, economical and effective way.

According to Bhaven Shah, “more than 40,000 cases are filed every day, with around 3.3 crore cases pending in courts across the country. An estimated INR 80,000 crore of business is lost as a result of prolonged court cases. That is why we built Presolv360, a faster and financially-effective online platform for review, contingency planning and resolution through online alternative dispute resolution (ADR) mechanism in India”.

Origin story 

Before starting Presolv360, its founders Bhaven, Namita and Aman were all working in different sectors.

Aman, for instance, who hails from the insurance and management industry, during which time he observed first-hand the sheer number and complexity of insurance claims stack up in courts, and realized that even in the simplest of cases it took months and sometimes years for the claims to reach settlement.

Aman Sanghavi, co-founder of Presolv360. After dealing with a trove of cases that took years to resolve, both personally and professionally, Aman took the entrepreneurial leap to provide Indian citizens a practical and effective way to resolve their disputes.

Similarly, Namita, a chartered accountant and lawyer by training, worked extensively in the diamond industry and realised it was plagued with disputes. She realized that the major problem in getting these disputes resolved was that the stakeholders did not see eye-to-eye in most cases, making resolution difficult, inefficient and the lack of an efficient and friendly infrastructure to resolve disputes did not help the cause.

In an interview, Presolv360’s co-founder Namita Shah stated, “A comprehensive study of the Indian Gram Panchayat system, principles of international diplomacy, legal procedures and global legal practices led us to dissect the exact reasons that lead to legal disputes and the factors that cause delay in finding a resolution for them.”

Namita Shah, co-founder of Presolv360.

A common thread that brought the founding team together was the larger realization that no industry or sector in India is immune from this problem. This drove them to come together and conceive a mechanism that is free of so many systemic difficulties, is simple to use, easily accessible and ensures that disputants are not entangled in protracted court battles.

A comprehensive study of the Indian Gram Panchayat system, principles of international diplomacy, legal procedures and global legal practices led us to dissect the exact reasons that lead to legal disputes and the factors that cause delay in finding a resolution for them.

How it works 

Presolv360 is an end-to-end platform. In case of a dispute, any of the parties can login to the portal, raise a dispute, describe the end position or goal that they are looking to meet.

Once the dispute is lodged in, the Presolv360 team strategises with the party  on how to onboard the counter-party. Once both the parties are in, a qualified expert (arbitrator, mediator) is allotted to the case and an average dispute gets resolved within 45 days from its initiation.

I asked Namita about the kind of cases that are best suited to be resolved on their platform. According to her, they have found a sweet spot dealing with disputes that are below 1 crore in value, because disputes with low claim amounts are the most in need of a solution like ours. She added that, for instance, if a dispute is regarding a total claim sum of 1-5 lakhs, the high cost of engaging legal counsel, expenses in arbitrations, and many other miscellaneous expenses compound to such an extent that the total costs do not justify the outcome.

If a dispute is regarding a total claim sum of 1-5 lakhs, the high cost of engaging legal counsel, expenses in arbitrations, and many other miscellaneous expenses compound to such an extent that the total costs do not justify the outcome.  

Solutions Offered by Presolv360

Presolv360 offers two key services:

Secure Contracts

By including Presolv360’s Dispute Resolution Clause in the contract and registering it on the platform, parties can resolve disputes at zero cost without going to court or being dragged to court.

Resolve Disputes

In case of disputes that have already arisen, disputants may opt for Presolv360’s online platform for a quick, convenient and effective dispute resolution experience.

Presolv360’s Online Alternative Dispute Resolution Modules

Presolv360’s online ADR is based on two digital modules – ‘Arbitration360’ and ‘Mediation360’.

Arbitration360 allows online Arbitration between the parties, allowing them to digitally conduct their Arbitration proceedings with an experienced Arbitrator. After signing up for the module, the parties are bound to enforce the outcome i.e. the Arbitral Award made by the Arbitrator.

Mediation360 allows online Mediation in India, allowing parties to amicably find a resolution for their dispute through the intervention of a Mediator. This allows the parties to conduct their negotiations digitally in a secure environment, preventing the need to escalate the matter to a court case.

Presolv’s Technology

Presolv360 operates as an integrated technology platform that can be accessed from any smart device such as a desktop, mobile phone, laptop, tablet, etc., allowing users to conveniently use the array of services provided by the company from anywhere.

Presolv is also in the process of developing its Machine Learning solutions and data-based algorithms to improve its due diligence mechanism and onboard more legal experts to its network.

Hurdles in the Way

The biggest problem posed before Presolv360 is to get new customers onboard with the idea of online dispute resolution. With the concept of ADR in India itself in its nascent stage, changing the mindset of people and shifting them from courts towards ODR has proven to be a daunting task for the company.

Another hurdle is to attract legal experts and law firms to recognise the potential that lies in Online Dispute Resolution as a career option and make them join the team.

What Lies Ahead

The company is planning to add another feature – ‘Presolv for All’, a pro bono (free-of-cost) service for those who are unable to afford quality help for their legal issues.

The company plans to target SMEs and startups and offer them a digital solution for their contract review and management, and resolution of legal grievances that may arise from associating with vendors, service providers, clients and investors.

Presolv aims to unburden the exhausted Indian legal system while allowing people to find a budget-friendly solution to settle their legal matters. With a team of 14 experts at present, Presolv360 plans to grow in size and operations in the coming months and redesign the way people handle their legal disputes in India.

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